Last Updated: 13.08.2026
1. Who we are
Tearworks Limited is the data controller responsible for personal data collected through tearworks.com.
- Registered in England and Wales, company no. 15104116
- VAT no. GB449779816
- 47–49 Tudor Road, Studio 1, London E9 7SN, United Kingdom
- Email: hello@tearworks.com
- Telephone: +44 7706 555 060
If you have any question about this policy or about how we handle your data, contact us at hello@tearworks.com.
2. What we collect
We collect only what we need to record and deliver your music, and to keep the site working.
- Information you give us. Your name and email address, and anything you write in a message to us.
- Your music. MIDI files you upload for recording (.mid or .midi, up to 80 MB per file), and the finished recordings we produce from them.
- Payment information. Payments are processed by Stripe. We receive confirmation of payment and order details. We never see or store your full card number.
- Technical and usage data. IP address, browser and device type, pages viewed, and how you move through the site.
3. Cookies, analytics and session recording
We use cookies that are necessary for the site to function, and — where you consent — cookies and similar technologies for analytics.
- Ahrefs Web Analytics measures traffic and where visitors come from. It does not use cookies and does not collect personal data.
- Mouseflow records anonymised sessions — mouse movement, scrolling and clicks — so we can see where the site is confusing or broken. It uses cookies. It does not capture what you type into forms.
- Google Tag Manager loads the tags above.
- Google Search Console reports aggregated search performance. It does not identify individual visitors.
You can accept or decline non-essential cookies through our cookie banner, and change or withdraw that choice at any time through your browser settings.
4. Why we process your data, and our lawful basis
- To perform our contract with you — taking your order, recording your MIDI on our piano, mixing, and delivering the finished files.
- Consent — analytics cookies and session recording, and any marketing email you have asked to receive.
- Legitimate interests — keeping the site secure, preventing fraud and abuse, and understanding how the service is used so we can improve it. We balance this against your rights and use the least intrusive option that works.
- Legal obligation — keeping records of transactions for tax, accounting and company law.
5. Your music stays yours
You keep all rights in the music you upload and in the recordings we produce from it. We treat your files as confidential.
We do not publish, share, license, or use customer work to promote Tearworks without your explicit permission. We do not use your music to train machine learning models, and we do not make it available to anyone else to do so.
6. Who else processes your data
We use a small number of established providers to run the service. Each acts on our instructions and is bound to protect your data.
- Stripe — payment processing
- Amazon Web Services (S3, London — eu-west-2) — storing and delivering your recordings
- Zapier — automating delivery of your download link
- Microsoft 365 — sending order and delivery email
- Mouseflow — session recording and analytics
- Ahrefs — cookieless website analytics
- Google — Tag Manager and Search Console
We do not sell your personal data, and we do not share it for anyone else’s marketing.
Some of these providers are based outside the United Kingdom. Where your data is transferred abroad, it is protected by appropriate safeguards — UK adequacy regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses, as applicable.
7. How long we keep it
- Your download link is private and expires 7 days after delivery.
- Your uploaded MIDI files and finished recordings are held on our own backup hardware for 30 days after delivery, so that files can be recovered if you lose them, and then deleted.
- Order and transaction records are kept for as long as tax and company law require, currently six years.
- Enquiries and correspondence are kept only as long as needed to deal with them and for a reasonable period afterwards.
- Analytics data is kept according to each provider’s retention period.
If you lose your files within those 30 days, contact hello@tearworks.com and we will restore them from backup. After 30 days they are permanently deleted and cannot be recovered, so please keep your own copy.
8. Security
Your files are stored on Amazon Web Services and delivered over private, time-limited links rather than public URLs. Payments are handled entirely by Stripe, so card details never reach our systems. Access to customer data is limited to the people who need it to do the work.
No system is perfectly secure, but we take the protection of unreleased music seriously and design the service around keeping it private.
9. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you
- have inaccurate data corrected
- ask us to delete your data
- object to, or ask us to restrict, how we use it
- receive your data in a portable format
- withdraw consent at any time, where we rely on consent
To exercise any of these, email hello@tearworks.com. We will respond within one month.
If you are not satisfied with our response, you can complain to the Information Commissioner’s Office at ico.org.uk, or by calling 0303 123 1113.
10. Children
Our service is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact hello@tearworks.com and we will delete it.
11. Changes to this policy
If we change how we handle personal data, we will update this page and the date at the top. Where a change materially affects you, we will tell you directly.
12. Contact
Tearworks Limited
47–49 Tudor Road, Studio 1
London E9 7SN
United Kingdom
hello@tearworks.com